Job Description IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF CLERICAL ASSOCIATE, OR HAVE FILED AND TAKEN THE UPCOMING CLERICAL ASSOCIATE BRIDGE EXAMS# 4977 or 3971. The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property, and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values. The Fire Department, City of New York (FDNY), seeks two full-time Clerical Associates in the Bureau of Health Services. Reporting directly to the Nursing Supervisor, the successful candidate will: support the nursing staff and assist with front desk duties. The candidate will play a key role in providing administrative support, ensuring smooth office operations, and facilitating communication with members, candidates, and staff. Responsibilities include greeting and assisting visitors upon arrival, answering and transferring phone calls, and handling inquiries from members and staff. The successful candidate will also be responsible for managing member and candidate information in the department's Electronic Medical Record (EMR) system, creating and maintaining documents, managing digital and physical records, and ensuring confidentiality in compliance with privacy regulations. The candidate will collaborate closely with the nursing team and office personnel to support daily operations, assist with scheduling, and coordinate meetings and departmental activities. Additional duties include managing departmental calendars, planning events, monitoring office inventory, and ordering supplies as needed. The role also involves operating office equipment such as photocopiers, scanners, fax machines, and computers, as well as managing encrypted digital document filing and email correspondence. Strong computer skills are essential, including proficiency in word processing, spreadsheets, and EMR systems. The ideal candidate will have excellent communication skills, both verbal and written, and the ability to manage multiple tasks in a fast-paced environment. Experience in healthcare or a related field is preferred but not required. The candidate must be organized, detail-oriented, and able to handle confidential and sensitive information with professionalism. Flexibility and a team-oriented approach are also critical, as the role may involve assisting with other duties as needed. Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.