Company :Highmark Inc.Job Description : JOB SUMMARYThis job performs clerical support in accordance with standard procedures. These will include, but are not limited to copying, preparing and distributing mail, inventory, data entry, filing, faxing and retrieving documents, indexing and scanning/imaging documents.  May also include, performing calculations, compiling, and maintaining records, posting, and verifying information, and resolving questions and problems that arise. Will also be responsible for answering questions and solving problems and discrepancies that may arise. In this role you may communicate with a variety of internal and external customers.  Incumbent is expected to meet quality and production standard established by management. Online processing system(s) may be used to perform one or more these clerical functions. 

ESSENTIAL RESPONSIBILITIESThis position displays effective communication skills while performing the following functions:Interacting with internal/external customers.Prepare, sort, and distribute mail, inventory, and reports.Enter data/statistics into database or reports.Monitor, track, and review inventory.Additional clerical duties may include but are not limited to:  photocopying and responding to incoming phone calls including transferring caller to the appropriate department.Other duties as assigned or requested.EDUCATIONRequiredHigh School Diploma/GED

SubstitutionsNone

PreferredNone

EXPERIENCERequiredyears of experience

PreferredNone

LICENSES or CERTIFICATIONSRequiredNone

PreferredNone

SKILLSCustomer ServiceAttention to detailFamiliarly with database programs

Language (Other than English):None

Travel Requirement:0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position TypeOffice-based

Teaches / trains others regularlyOccasionally

Travel regularly from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)Never

Physical work site requiredYes

Lifting: up to 10 poundsConstantly

Lifting: 10 to 25 poundsRegularly

Lifting: 25 to 50 poundsOccasionallyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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