Position Summary  

 
The Clerical/Technical Assistant serves a combined technical/clerical role to support the Chart Review under the direction of the Registered Professional Nurse.

Essential Functions and Responsibilities Includes the Following:    
1.    Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
2.    Access patient’s EMR to obtain information
3.    Manages telephone communications efficiently and delivers messages in a timely fashion
4.    Responds to telephone inquiries and acts as a liaison for patient/team
5.    Calls patients daily and triage to schedule provider or RN visit
6.    Schedules appointments
7.    Ensures sure booking sheet matches OR schedule
8.    Assembles chart for RN to review
9.    Emails/phone calls to offices for missing paperwork
10.    Updates charts as documents come in
11.    Registers patients and performs vital signs
12.    Greets and directs patients and visitors appropriately using excellent customer service skills
13.    Integrates safety, patient rights and infection control methods into work practice.
14.    Addresses issues with appropriate actions.
15.    Participates in Performance Improvement Initiatives
16.    Attends mandatory in-services and staff meetings
17.    Adheres to all WPH policies and procedures including Personal Appearance, Performance Standards and Behaviors, Absenteeism and Tardiness, annual mandatory requirements and conditions of employment.
18.    Collaborates and communicates effectively with the health care team.
19.    Maintains patients records in systematic approach and has them available in a timely fashion for the healthcare team
20.    Performs all other related duties as assigned.

Education & Experience Requirements  

 
High School Diploma required
Successful completion of departmental orientation College or Business (Secretarial) School preferred Minimum 3-5 years healthcare experience preferred

Core Competencies    
•    Ability to speak, write, understand and communicate in English language
•    Perform multiple duties in a high-volume area
•    Efficiently balance visitors, phone callers, and secretarial duties
•    Ability to deal professionally and efficiently with all internal and external customers
 
•    Self-starter, self-motivated and ability to work without supervision
•    Flexible, organized and able to set priorities
•    Excellent telephone manners and good communication skills
•    Exhibit courteous, cooperative and professional attitude at all times
•    Retains composure under stress
•    Ability to act in a professional capacity and serve as a role model to others
•    Retains composure under stress
Physical/Mental  Demands/Requirements  & Work Environment    
•    May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
•    Must be physically able to transport heavy objects more than 50lbs with a minimum of one (1) assist or assistive device; perform difficult manipulative, arm – hand steadiness and hand –eye coordination skills; walk and stand for a minimum of three hours at a time. Must be physically able to meet all regulatory requirements with/without reasonable accommodation.
•    Must be able to perform word processing/computer work and use of transcription equipment
•    Constant use of hand coordination and finger dexterity.
•    Ability to concentrate on fine detail for extended periods of time and with frequent distractions.
•    Perform repetitive functions constantly.
•    Ability to read and follow written and verbal instructions.
•    Ability to follow through on assignments without supervision frequently.
•    Ability to take initiative and be creative with workflow frequently.
•    Ability to communicate effectively, create form documents and compose correspondence frequently.
•    Ability to monitor flow of traffic (visitors, meetings, phone calls) and assess priorities constantly.
•    Must have the ability to attend to tasks for more than 60 minutes at a time frequently.
•    Must be able to understand theories behind customer service and timely transports constantly.
•    Must be able to detect objects close and far away.
Primary  Population Served    

Check appropriate box(s) below:
☐    Neonatal (birth – 28 days)    â˜    Patients with exceptional communication needs
☐    Infant (29 days – less than 1 year)    â˜    Patients with developmental delays
☐    Pediatric (1 – 12 years)    â˜    Patients at end of life
☐    Adolescent (13 – 17 years)    â˜    Patients under isolation precautions
☐    Adult (18 – 64 years)    â˜    Patients with cultural needs
☐    Geriatric (> 65 years)    â˜’All populations
☐    Bariatric Patients with weight related comorbidities    â˜    Non-patient care population
The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.
 

Salary Range: $39,923.72-$59,885.48 (Based on Full Time Employment)