Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

*Position may be filled as an Accounting Clerk I, II or III with the final title being dependent upon the candidate’s qualifications and experience.*

JOB SUMMARY/PURPOSE

This position is responsible for supporting the daily operations to address any customer account maintenance and/or concerns and providing support services by processing utility payments timely and accurately. Individuals may be required to interact with various cross-functional groups to address customer related issues that impacts customer billing, billing delivery and credit & collection functions, as well as participates in process improvement initiatives.

JOB DUTIES/RESPONSIBILITIES

Requires an early morning start time of 5:30am

Perform various activities required to post, modify and investigate customer payments

Conducts account analysis and assistance on resolving technical or customer related payment issues

Prioritizes and executes daily required processes, with high levels of accuracy and attention to detail

Identifies trends and reports issues to appropriate parties when there is data inconsistencies and irregularities

Tracks, measures, and reports out on daily operations and duties to supervisor and co-workers

Participates in special projects as defined by management to support business processes

Communicates with various departments to understand customer needs and reduce customer complaints

Responds to customer inquiries concerning payment issues

Assists with manually opening mailed in payments, as needed

Provides administrative support, as needed

Maintains departmental records in accordance with regulatory requirements

MINIMUM REQUIREMENTS

Minimum education and experience required of the position

Accounting Clerk I: At least 0-2 years of work experience (such as: customer services, data entry, account management, etc.) associate degree preferred in a technical or business related field OR in lieu of degree, minimum 2+ years of related experience

Accounting Clerk II & III: At least 2-5 years of work experience (such as: customer services, data entry, account management, etc.) associate degree preferred in a technical or business related field; OR in lieu of degree, minimum 4+ years of related experience.

Minimum knowledge, skills and abilities required of the position

Proficiency of Microsoft Office: Word, Excel, and PowerPoint

Ability to recognize trends, draw conclusions and provide recommendations based on data provided and/or extracted

Understands key business drivers; uses this understanding to accomplish own work

Strong verbal and written communication skills with ability to clearly communicates with team, customers, and others

Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment

Impacts quality of own work and the work of others on the team; works within guidelines and policies

Proactively and willingly recognizes the need to assist other co-workers to ensure completion of the team’s daily processes

Ability to concisely reason based on inquiry, evidence, interpretations and implications

Possesses a questioning mindset, can recognize gaps, and challenges the status quo

Ability to continuously improve processes proactively; actively share knowledge within the group and across departments

Takes personal responsibility for the quality, completeness, and timeliness of work

Proactively escalates a problem or situation when necessary, and ability to propose potential solution(s)

Listens to the customers (internal and external) and understands the importance of customers

Any certificates, licenses, etc. required for the position

Must be EEI SASS test recommended

#LI-LB1

Primary Location: Louisiana-Hammond Louisiana : Hammond

Job Function : All Other Jobs

FLSA Status :Nonexempt

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 116761

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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