Req ID: 1267 

Business Unit: Executive Services 

Division: Executive Services

Regular/ Auxiliary: Auxiliary

Pay Grade: CAN/05/02/J08 

Rate of Pay: $31.39 - $33.57 per hour; plus 14% in lieu of benefits

Hours of Work: 70 hours bi-weekly

 Posting Date: February 14, 2025

Closing Date: March 2, 2025

 

Summary

This position acts as primary receptionist/cashier/information services clerk for the Capital Regional District (CRD) and Capital Region Housing Corporation (CRHC). This position performs general administrative functions for the departments and performs a variety of clerical tasks for tenants. 

Key Duties & Responsibilities Acts as the primary receptionist and cashier for the CRD and CRHC providing excellent customer service in person and over the phone. Monitors visitor access and maintains security awareness by issuing, checking and collecting visitor and contractor badges as necessary and maintaining visitor logs for the CRD. Accepts all payments and issues receipts for cash and/or cheque and debit payments, as requested. Operates the CRD and CRHC main switchboards; determining the nature of the inquiry and either answering the question(s) or transferring them to the appropriate contact. Addresses complaints in a sensitive manner and deescalates the situation as possible. Provides housing information to the public; explains the functions, rules, regulations and policies governing the operation of the Housing Corporation; deals tactfully with the public. Answers questions regarding the application process and completing the necessary forms; explains housing availability and refers applicants to other agencies, where appropriate. Reviews applications for completeness and forwards to BC Housing Registry. Creates files in Infolinx as required. Maintains basic knowledge of CRD programs and other associated government agencies, staff contacts and CRD Board/Committee meeting schedules. Processes incoming mail and maintains a log of courier deliveries and collections to and from CRD reception and contacts staff about package arrivals. Assists with the preparation of arbitration evidence packages. Coordinates changes to telephone messaging system, fax and photocopy repairs and maintenance. Maintains SharePoint site for Fisgard Main Reception. Maintains lobby display shelves of brochures and promotional materials by ordering as required, and organizes daily and weekly newspapers and other information materials. Provides general administrative services for the CRD and CRHC as required. Processes meeting room reservation requests and posts headquarters meetings schedule daily. Enters reservation requests for headquarters fleet vehicles, issues and tracks vehicle keys, reports any problems and submits monthly journal entries for vehicle charges. Receives tender documents and records required information. Performs Fire Warden responsibilities. Maintains Fisgard staff room coffee supplies by replenishing daily and ordering as required. Ensures opening and closing procedures are followed. Follows all policies, procedures and standards of the CRD. Performs other related duties as required. Additional Information None Key Skills & Abilities Excellent communication (verbal and written), interpersonal and customer service skills. Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills. Strong information literacy; excellent at utilizing a wide range of information resources, including Internet, such as CRD website. Extensive experience in communicating with the public, in person, by phone and by Internet, including email and webmail. Strong ability to respond professionally to public, staff and elected official queries in person, over the phone and via email; including conflict resolution skills for dealing with difficult people in a professional manner. Considerable experience performing basic accounting functions including basic transactional coding and data entry.  Considerable experience handling, balancing, recording and depositing cash; to complete accurate reconciliation and calculations with accuracy and speed. Strong ability to establish and maintain effective and collaborative working relationships. Strong ability to take initiative, use independent judgement and show discretion. Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines. Strong ability to work effectively in a team environment and individually with minimal supervision. Qualifications Certificate in a related discipline A minimum of 2 years' directly related experience An equivalent combination of education and experience Certifications None

APPLICATIONS

To apply for this exciting opportunity, please click "Apply now" to submit your resume and covering letter online.

We welcome all qualified applicants to apply and may consider a combination of experience, education and/or training where possible.

The Capital Regional District wishes to thank you for your interest and advises that only those candidates under active consideration will be contacted.