Description:

Essential Functions:

High school diploma or equivalent
Demonstrated proficiency in English, verbal and written.
Demonstrated ability to work under stress, organize work effectively and maintain courteous relationships with co­workers and outside requestors.
Demonstrated commitment to serving needs of patients, their agents and family members.
Demonstrated proficiency with Word required within 90 days of hire.
Sensatory completion of medical terminology course at an accredited institution, or equivalent.
Satisfactory completion of an anatomy and physiology course at an accredited institution, or equivalent, preferred.
Professional appearance conducive to creating a positive image to our members.
God work ethics and work stability.
Candidate must be willing to work in a labor/management partnership environment.
Must maintain Kaiser Customer Service Behavioral Expectations.
Ability to communicate with physicians and non-physician staff with a commitment to provide quality customer service.
Excellent telephone etiquette.
Excellent prioritizing and problem solving abilities demonstrated by ability to follow standard procedures and perform varied duties independently with a high degree of speed and accuracy in a fast-paced environment.
Flexibility and collaborative teamwork.
Demonstrate a service-oriented approach and an openness to creative and innovative approaches to providing service characterized by culturally sensitive, polite communication with patients, staff members, and visitors is required.
One year experience in last two reading clinical and/or inpatient records in response to authorizations for release of information. Abstracting, summarizing, and releasing pertinent medical information as requested.
Typing a minimum of 35wpm.
Basic Microsoft Word and Excel testing.