Position Description:

Provide guests with a friendly and efficient check-in and check-out experience.  Provide guests with general information regarding hotel, amenities, and special events.

Job Functions

Sell rooms utilizing excellent customer service skills and yield management.Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.Complete all registration forms and computer input.Retrieve and distribute room keys.Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.Communicate with Executive Hosts regarding hotel stays.Utilize computer to run necessary reports.Balance all transactions at the end of shift (audit out).Operate manual procedures in the event of computer failure.Other duties as assigned by management.