Salary The salary range for this position is CAD $25.54 - $27.22 / hour Job Summary Curious to learn what it’s like to work here? Connect with us! We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Take the next step and apply so we can continue the conversation with you. Detailed Overview The Clerk is accountable to the Program Coordinator/Clinical Coordinator, Mental Health & Substance Use Services and provides clerical support for the designated program in accordance with established mission, values and goals. The Clerk performs reception, clerical, secretarial, word processing and data collection duties and assists in other administration tasks as required. Responsibilities Performs receptionist duties including receiving and recording telephone messages, responding to general inquiries, referring inquiries regarding client/patient problems or complaints as appropriate. Performs word processing duties such as inputting client information, maintaining relevant registers, and preparing reports, charts, tables and presentation material from rough draft or general instruction, using software applications such as word processing, spreadsheets, graphics and databases. Schedules client intake and assessments, maintains wait lists and completes client general intake information. Ensures admission forms are complete. Compiles charts for new admissions, files documents related to patient data, completes necessary documentation on transfer or death and completes file reduction on discharge charts for health records, according to established procedure. Enters information into the client electronic record system, which includes pre-admission, admission, registration, transfer and discharge information. Processes physicians' orders and makes requisitions to Pharmacy for supplies as needed. Obtains urine specimens for routine drug screening following established procedures; arranges for blood tests and diagnostic testing as directed and follows up on physician''s orders as assigned. Requests, collects, receives, organizes and restocks supplies, equipment repairs and maintenance work for the program as per established procedures. Compiles, maintains and submits computerized and manual statistics for Manager as assigned. Liaises with Staff Scheduling, ensures adequate staffing, and maintains associated records including posting of work schedules, printing and maintaining daily sign in sheets. Maintains timekeeping records and submits to payroll. Participates, by providing input, in the program's continuous quality improvement activities. Attends and participates in team meetings by providing input. Performs other related duties as assigned. Qualifications Education and Experience Grade 12, Medical Office Assistant Certificate, one year of recent related experience, or an equivalent combination of education, training and experience. Skills and Abilities Ability to communicate effectively, both verbally and in writing. Physical ability to carry out the duties of the position. Ability to work independently and in cooperation with others. Ability to operate related equipment. Ability to organize and prioritize. Ability to type at 45 wpm. Knowledge of general office procedures. Ability to establish and maintain rapport with clients. Knowledge of medical terminology. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor Follow our Careers social channels to learn about our culture and values, hear directly from some of your future colleagues, stay updated on exciting opportunities and get valuable career tips from our recruiters.