Clerk VI - UH Imaging Support - Floater - M-F - 6:30a-3p; e/o Sat. 8a-12p

PRIMARY FUNCTION:

To perform patient registration and scheduling in a busy imaging department and/or outpatient office, including obtaining financial and clinical information, insurance data and authorizations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

First point of contact interacting with patients

Register patients for labs and check in patients efficiently and accurately.

Obtains identity, insurance and/or workers compensation information or motor vehicle accident information

Answer and route calls into the Outpatient department

Responds to questions and concerns and directs them to appropriate location or department.

Requests scripts faxed from physician offices to assist patients

Documents communication of critical results when necessary

Operates computer systems and office equipment in a safe manner.

Interacts for solution of “routine problems” as they occur to achieve customer satisfaction.

Superior performance in customer service and phone skills with ability to manage difficult patient satisfaction issues and provide service recovery.

Interacts with patients, family members, physicians, and staff in a courteous and professional manner.

Adheres to mandatory education requirements including among attendance, safety, infection control, professionalism, and dress code.

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Demonstrates Christiana Care values and behaviors.

Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school graduate or equivalent.

Two years related medical office experience.

An equivalent combination of education and experience may be substituted.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.