Job Description:

Job Title: Client Access Manager

Location: Columbia, MO
Department: Client Access Services
Employment Type: Full-time
Shift: Mon-Fri 8am-5pm

Job Summary:

As our Client Access Manager, you'll play a vital role in ensuring the success of our teams and the growth of Burrell Behavioral Health. You'll oversee and support our Client Access Supervisors and teams, providing coaching, training, and guidance to help them thrive. Your expertise will also be leveraged to drive process improvements, innovative solutions, and exceptional client experiences.

The Client Access Manager position offers…

All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and moreTelemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visitsEmployee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costPaid Time Off - 29 days per year including vacation & holiday payWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

Directly oversee and support Client Access Supervisors and their respective teamsCollaborate with Client Access Supervisors to identify areas of opportunity in workflow, processes, and personnelProvide coaching and training to Supervisors and Client Access Representatives.Conduct yearly evaluations of direct reports and provide feedbackSet obtainable team and supervisor goals and expectationsReview the accuracy of Client Access Supervisors' timecards and time off requestsContinuously review processes with all levels of Client Access managementRepresent Revenue Cycle and Client Access in a professional, collaborative, and relevant manner to support innovationRepresent Burrell in a professional, collaborative, and relevant manner to external vendorsDevelop, implement, and manage reports and audits related to client overall experience and accuracyConduct onsite visits/observations biweekly or as neededEnsure Supervisors are conducting weekly onsite visits or as neededProvide documented feedback and communication with regards to staff development and coaching opportunities

Qualifications:

High School Diploma, GED, or Hiset2 years experience in a customer service / administrative leadership role preferredValid driver's license and reliable transportationStrong organizational and leadership skillsExcellent written and verbal communication skillsAbility to work effectively in a fast-paced environmentStrong attention to detail and analytical skillsFamiliarity with behavioral health industry and regulations preferred

By joining our team as a Client Access Manager, you'll have the opportunity to make a meaningful impact on our organization's success while developing your leadership skills and expertise.

Client Access

Manager

Leadership

Operations

Healthcare Administration

Behavioral Health

Customer Service

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.