Job Description:

Job Title: Client Access Representative

Location: Hannibal, Missouri

Department: Preferred Family Healthcare

Employment Type: Full-time

Job Summary:

Join our team as a Client Access Representative and make a meaningful impact in the lives of others! We're seeking compassionate, detail-oriented individuals who excel in customer service and thrive in a fast-paced environment. As the face of our organization, you'll play a crucial role in ensuring our clients receive the highest quality care and support.

In this position, you'll be responsible for managing client scheduling, collecting payments, and maintaining up-to-date client paperwork. You'll utilize your excellent communication skills to interact with clients, families, and staff, providing outstanding customer service while efficiently handling administrative tasks. This role offers a unique opportunity to contribute to the well-being of our community while developing valuable skills in healthcare administration.

Position Perks & Benefits:

Employee benefits package - health, dental, vision, retirement, life, & more for Full-Time employees

29 Days of PTO for Full-Time employees

Emergency Medical Leave Program

Flexible Spending Accounts – healthcare and dependent child-care

Health & Wellness Program

Employee Assistance Program (EAP)

Employee Discount Program

Mileage Reimbursement

Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities:

Greet and assist clients, verifying personal information and insurance details

Schedule appointments and manage the clinicians' calendars efficiently

Process payments, including co-payments and insurance claims

Maintain accurate and up-to-date client records using Electronic Medical Records systems

Handle phone inquiries and direct calls to appropriate departments

Manage appointment changes, cancellations, and no-shows according to established procedures

Coordinate client referrals and verify eligibility for services

Maintain a clean and welcoming reception area

Collaborate with clinical staff to ensure smooth office operations

Participate in quality improvement initiatives and service monitoring programs

Handle potentially stressful client encounters with professionalism and empathy

Education and/or Experience Qualifications:

High school diploma or GED required

Previous customer service experience preferred

Additional Qualifications:

Excellent oral, written, and interpersonal communication skills

Strong customer service orientation and ability to handle challenging situations professionally

Proficiency in multitasking and working as part of a team

Exceptional organizational and time management skills

Proficient typing skills and ability to work with computers and various software applications

Reliable transportation to commute to the assigned work location

Must successfully complete a background check including criminal record, driving record, abuse/neglect, and fingerprint check

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.