Job Description:

Job Title: Client Access Representative

Location: Springfield, Missouri

Department: Client Access

Employment Type: Part Time

Job Summary:
Join our compassionate and dedicated team as a Client Access Representative, where you will play a vital role in providing exceptional customer service to our clients. In this position, you will have the opportunity to make a meaningful impact on the lives of those we serve while working in a dynamic environment. We are looking for individuals who are organized, detail-oriented, and possess strong communication skills. If you thrive in a fast-paced setting and enjoy helping others, this role is perfect for you!

As a Client Access Representative, you will be responsible for managing the scheduling process, collecting payments, and ensuring that client paperwork is accurate and up-to-date. Your ability to handle challenging situations with grace and professionalism will be essential in creating a positive experience for our clients.

The Client Access Representative position offers…
• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training - Learn and develop skills with our robust on-the-job training
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
• [Insert aspects of the specific position that can be seen as benefits or perks to prospective candidates]

Key Responsibilities:
• Greet clients and verify personal information, payment methods, and insurance details to ensure a smooth check-in process.
• Schedule appointments for clinicians and manage client benefits and eligibility inquiries.
• Handle appointment cancellations and no-shows according to established procedures.
• Collaborate with clients, families, and staff to resolve any issues that arise during visits.
• Maintain accurate client health records and ensure all documentation is complete.
• Process payments, issue receipts, and balance daily cash transactions.
• Verify and coordinate client referrals as needed.
• Utilize Electronic Medical Records effectively to manage client information.
• Answer phone calls and direct them to the appropriate areas while providing excellent customer service.
• Maintain a tidy waiting room and reception area to create a welcoming environment.
• Participate in service monitors and quality improvement initiatives.
• Perform additional duties and projects as assigned by leadership.

Education, Experience, and/or Credential Qualifications:
• High school diploma or GED required.
• Previous customer service experience preferred.

Additional Qualifications:
• Must have reliable transportation to get to the assigned area.
• Excellent oral, written, and interpersonal communication skills required.
• Strong customer service orientation and ability to multi-task while being a team player.
• Excellent organization and typing skills, with proficiency in computer usage.

Physical Requirements:
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shifts.
• Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Brightli is on a Mission:
We are dedicated to changing and saving lives through our compassionate care and support. If you are ready to make a difference and join a team that values your contributions, we encourage you to apply today!

Keywords: Client Access, Customer Service, Scheduling, Healthcare, Administrative Support, Patient Interaction, Electronic Medical Records, Communication Skills, Team Player, Springfield

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.