Job Description:

Job Title: Client Access Representative (Float)

Location: Floating between different locations in Columbia, MO

Department: Customer Service

Employment Type: Full-time

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary:
Are you a highly skilled customer service representative looking to make a positive impact in your community? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Brightli as a Client Access Representative!

Location:

Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.

Position Perks and Benefits:

Competitive hourly rateOpportunities for professional growth and advancementFriendly and supportive work environmentFlexible schedulingProfessional development opportunitiesRecognition and reward programsPaid time off and holidaysHealth, dental, and vision insurance401(k) plan with company match

Key Responsibilities:

Provide exceptional customer service to all clients, staff, and leadership team membersRepresent Brightlife Behavioral Health in a professional, collaborative, and relevant mannerSchedule client appointments and manage client flowCollect payment and handle billing and insurance mattersMaintain accurate and up-to-date client records and filesAssist with data entry and other administrative tasks as neededCommunicate effectively with clients, staff, and providersProvide support and assistance to other team members as neededAdhere to HIPAA regulations and maintain confidentiality of client information

Education and/or Experience Qualifications:

High School Diploma or equivalent requiredAssociate's degree in business, administration, or related field preferred2+ years of customer service experience, preferably in a healthcare settingStrong computer skills, including proficiency in Microsoft Office SuiteExcellent communication and interpersonal skillsAbility to multitask and prioritize tasks effectivelyStrong attention to detail and organizational skillsAbility to work independently and as part of a teamFamiliarity with medical terminology and billing procedures a plus

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.