You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. Client Care Advisor Specialists provide in‐depth technical support for the application software, using creative problem-solving to provide product support and help customers through complex issues. Specialists manage their progress toward results and document customer communication throughout the “life‐cycle” of a reported issue, supporting a fast‐paced, metrics‐driven customer contact center. When applicable, the Specialist works closely with Product in identifying solutions for product/environmental defects and enhancements.  Essential Duties & Responsibilities Receives and responds to highly technical incoming client requests via telephone and web portal  Identify, assess, and prioritize the resolution of all new and existing issues  Makes independent diagnosis of patient and/or business risk utilizing/involving regulatory groups as necessary  Monitors, documents, and manages the resolution process while effectively communicating status with the customer to maintain a high degree of client satisfaction  Guides clients to the usage of self‐help resources  Participates in the process to elevate and escalate issues as appropriate, assists team leads and less experienced specialists with reviewing elevations/escalations, as well as monitoring Parent cases where applicable  Provides highly technical guidance to peers in resolving customer issues, acts as a resource to other specialists on solutions and possible root causes, and offers technical approval for specific solutions as needed  Sets technical direction for the support department utilizing knowledge and skills to determine appropriate technical procedures to be taken to resolve issues  Participates in various technical software groups, committees, and project teams, focused on high‐level technical review and setting or product direction with supportability and client satisfaction as primary goals  Integrates with areas outside of support in order to mitigate technical risk with new or updated products  All other duties as assigned.