Job Summary

The Case Manager is responsible for coordinating and managing client care plans, scheduling caregiver shifts, and ensuring seamless delivery of services. This role requires a detail-oriented individual who can balance administrative responsibilities with direct client care coordination. The Case Manager will also participate in a rotating on-call schedule, being available one night per week to address urgent client or caregiver needs.

Key Responsibilities

Client Assessment and Care Planning:

Conduct comprehensive assessments of client needs and develop individualized care plans. Reassess and update care plans as needed to reflect changes in client conditions or preferences. Maintain strong communication with clients and families to ensure satisfaction with services.

Scheduling and Staffing:

Coordinate and schedule caregiver shifts to match client needs and preferences. Monitor schedules to ensure adequate coverage and resolve any gaps or conflicts promptly. Communicate schedule changes to caregivers and clients in a timely manner.

On-Call Support:

Participate in the on-call rotation, providing support for one night per week to address urgent scheduling changes, client needs, or caregiver emergencies. Respond promptly and professionally to after-hours calls, ensuring continuity of care.

Caregiver Coordination and Support:

Build strong relationships with caregivers to ensure engagement and job satisfaction. Provide guidance, feedback, and support to caregivers as needed. Assist with onboarding new caregivers and ensuring they are prepared to meet client expectations.

Documentation and Compliance:

Maintain accurate and up-to-date documentation of client care plans, schedules, and communications. Ensure compliance with company policies and applicable state and federal regulations.

Team Collaboration:

Work closely with the operations team, caregivers, and other staff members to ensure smooth coordination of services. Participate in team meetings and provide input on improving processes and client care. Qualifications

Education and Experience:

Experience in case management, scheduling, or a related role encouraged.

Skills:

Strong organizational and time-management skills. Excellent communication and interpersonal abilities. Ability to multitask and problem-solve in a fast-paced environment. Proficiency with scheduling software and basic office applications.

Requirements:

Participation in the on-call rotation one night per week. Valid driver’s license and reliable transportation. Key Competencies Empathy and professionalism Strong attention to detail Problem-solving and adaptability Team collaboration Dependability under pressure