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Prestigious Law Firm located in FiDi, Manhattan is seeking to hire a Temporary-to-Permanent Client Concierge to provide excellent, professional service to firm guests and staff, via phone, email and in-person. This position will start ASAP, requiring 5 days/week on-site within the hours of 8am-6pm (3 different shifts, 35-hour week). Successful candidates will understand the value of creating a positive and professional experience in any environment for both Cleary Gottlieb staff and their guests.

Responsibilities:

Greet and assist Firm clients and guests in a prompt and professional manner, providing appropriate information, directing to appropriate destination and ensuring a top tier guest experience for allAnswer calls to the office main line or individual reception desk phone in a professional manner and forward calls as appropriateCoordinate main line phone coverage across offices as neededAnticipate client or guest needs in order to accommodate them and provide an exceptional experienceManage conference room reservation requests, confirming technical and presentation needs, furniture arrangement and catering requirementsMonitor conference room activity and update status changes on room usage as neededProactively confirm next day and following week reservations are complete and accurate and communicate to all stakeholdersMaintaining readiness of meeting rooms, liaising with IT and catering departments to ensure all other relevant equipment/catering are set up before the commencement of each meetingOwnership of Visiting Attorney requestsPosition is considered essential staff and will be required to come into the office as neededArrange for building access for all Cleary clients or guestsInform client or guest of Wi-Fi servicesReport any building/facilities/janitorial/security issues to the appropriate manager or department; maintain professionally clean Reception desk and seating areaManage loaner card inventory, issuance and follow up on outstanding cardsHandle requests for assistance, information and general inquiries promptly and courteously Identify complex problems and review related information to develop and evaluate options and implement solutions

Qualifications:

3 + years of concierge/guest services experience in a legal or professional services environment; prior hospitality or airline industry experience is desirableProfessional appearance and friendly demeanorExcellent leadership skillsStrong organizational skills and the ability to manage your time well, prioritize effectively, and handle multiple deadlinesWell developed and professional interpersonal and communications skills; ability to interact effectively with people at all organizational levels of the FirmMust have a customer service oriented mindset and be capable of making every client or guest feel valuedGood computer, data entry and technical skills (e.g. Microsoft Office suite, including Word, Outlook and Excel)Knowledge of basic office equipment, including printers, scanners, copiers, etc.Possess a positive attitude and be willing to work as part of a teamAbility to speak a second language is an assetAvailability to work flexible hours and weekends

Compensation/Benefits:

60-72K DOE + Paid OT + Discretionary Bonus Great benefits A1411920NY-Temp_1742909451 To Apply for this Job Click Here