Client Consultant (Healthcare) – Cape Town

Mercer Marsh Benefits has a fantastic opportunity for a Client Consultant within our Healthcare sector based in Cape Town.

The Client Consultant (Healthcare) will be responsible for the day-to-day administration of clients with the primary focus on member queries, inductions, claims, Human Resources (HR) / Payroll queries and new business applications tracking and activation.

This is a great opportunity for someone with a similar background within Healthcare insurance administration looking for a new challenge with an established team within a market leading insurance broker.

This is a full-time role and you must be able to attend the office a minimum of 3 days a week including Monday, Tuesday & Wednesday with the opportunity to work remotely 2 days per week.

What can you expect?

An opportunity to join an established and client focused teamBeing trained and coached on the processes and systemsA platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environmentTo build and maintain an excellent rapport with our clients, providers and colleagues across the Group

What you will be rewarded with?

An international well-established company with a strong brand and strong results to match.Outstanding learning and mentoring programsHybrid working model (3 compulsory days on-site)

We will count on you to:

Query resolution within stipulated Service Level Agreement as confirmed by MMB managementAccurate capturing of all client queries on system (telephonic and email)Control distribution of membership packs and/or cardsKeep written records of all client communication and interaction within the stipulated time periodAttend to HR/Payroll queries relating to medical aid scheme benefits received via email, fax or telephoneConstant follow up and feedback to relevant partiesEnsure all client correspondence is signed off and saved in correct client folder; arrange information and files in terms of MMB operating standardsAnswer phone calls and self-management of telephone accountGeneral assistance to the Healthcare consulting teamAttend internal meetings and training as and when requiredBuild effective relationships with clients (Human Resources/Payroll personnel)Manage client expectationsNew business screening of applications, tracking status and ensuring activationPromote loyalty programs and additional products (Gap, Vitality) uptake

What you need to have: 

Extensive Insurance Healthcare administration experienceExperience in resolving member queriesClear and concise oral and written communication skillsRE 5 CertificateMatricProficient in Microsoft Office tools – Outlook, Word and Excel

What makes you stand out?

Like for like experience.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.