Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
The Client Delivery Manager is a leadership role responsible for managing a portfolio of accounts and ensuring the successful delivery of client programs. The primary objectives of this role are to drive margin and revenue growth, maintain high levels of client satisfaction, and effectively manage stakeholders.
Responsibilities:
Revenue and Margin Growth: Collaborate with the sales and business development teams to identify opportunities for revenue growth within the client portfolio. Develop and execute strategies to maximize margin and revenue, including upselling, cross-selling, and expanding the scope of services offered.
Portfolio Management: Oversee a portfolio of client accounts, understanding their specific needs, goals, and challenges. Develop and maintain strong relationships with key stakeholders within each account.
Program Management: Lead and oversee the execution of client programs, ensuring they are delivered on time, within budget, and meet or exceed client expectations. Identify and mitigate potential risks and issues that may impact program delivery.
Client Satisfaction: Ensure high levels of client satisfaction by regularly engaging with clients to understand their needs and address any concerns. Act as a trusted advisor to clients, providing strategic guidance and innovative solutions to help them achieve their business objectives.
Stakeholder Management: Effectively manage and engage with various stakeholders, including clients, internal teams, and senior executives. Collaborate closely with cross-functional teams, such as sales, operations, and finance, to align priorities, address challenges, and ensure seamless delivery.
Performance Monitoring and Reporting: Establish key performance indicators (KPIs) and metrics to track the progress of client programs and measure the portfolio's success. Regularly report on performance to senior management, highlighting achievements, challenges, and recommended actions.
Team Leadership: Provide leadership and guidance for the Project Managers, Program Managers, Project Coordinator, and Technician teams. Foster a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members to enhance their skills and capabilities.
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