Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n
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Responsibilities\n

\u2022 Lead and implement medium to large initiatives supporting Mail Services strategic priorities to better serve customers, simplifying core processes for effective and efficient execution.
\u2022 Improve the risk and control culture through effective review cadences. Develop a risk adverse, action-oriented environment that drives increased quality assurance.
\u2022 As appropriate and directed, assist in meeting operational budget, documenting\/developing key financial measures, KRI, KPI.
\u2022 Provides progress updates on initiatives to include expense reduction, process streamlining, and operational enhancements.
\u2022 Subject matter expert, leader, and liaison for functional business partners related to processes which include mail, MaID\/MAC, eSO and Customer Support.
\u2022 Coordinate and communicate consistency standards across all processes and platforms.
\u2022 Develop\/lead communication planning and ensures consistent implementation across all platforms.
\u2022 Participate in vendor client forums to proactively discuss performance and obtain feedback on services and processes.
\u2022 Vendor liaison responsible for cultivating positive interactions; serves as the voice of the customer.
\u2022 Lead, participate, implement innovation, driving strategy, multi-generational planning, prioritization of solutions.
\u2022 Other duties as assigned\n

Qualifications:\n

\u2022 Bachelor's degree in Business Administration, Marketing, Communication, or a related field. A Master's degree is a plus.
\u2022 5+ years of experience in client relationship management, account management, or business development.
\u2022 Proven track record of successfully managing client accounts and driving engagement strategies.
\u2022 Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
\u2022 Excellent problem-solving and conflict-resolution skills, with a customer-centric approach.
\u2022 Proficient in project management and organizational skills, with the ability to manage multiple priorities and deadlines.
\u2022 Familiarity with CRM software (e.g., Salesforce, HubSpot) and project management tools (e.g., Asana, Trello).
\u2022 Basic understanding of data analysis tools to track engagement metrics and client satisfaction.
\u2022 Ability to develop and implement strategies to enhance client engagement and retention.
\u2022 Experience in analyzing client feedback and translating it into actionable insights.
\u2022 Understanding of the industry landscape and market trends relevant to our business and clients.
\u2022 Proven ability to work collaboratively across departments to align client needs with company offerings.
\u2022 Flexibility to adapt to changing client priorities and business landscapes.
\u2022 Relevant certifications in client management or project management (e.g., PMP, Certified Account Manager) are a plus.
\u2022 A genuine commitment to ensuring client satisfaction and success, with a proactive approach to identifying opportunities for improvement.\n

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