ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today!

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.

This role can be based remotely.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, Georgia. 

 

ABOUT THE ROLE

Responsibilities include providing professional and confidential client service by answering incoming telephone calls and incoming Interactive Teller Machine sessions with courtesy and efficiency while accurately processing a wide variety of financial transactions.  Functions as back-up within banking center location for operational and client facing needs. Also responsible for proactively recognizing additional financial needs and referring them to other business partners as appropriate.  

WHAT YOU’LL DO

Provide excellent service to internal or external clients by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing check orders, stop payments, Bankcard requests, etc. Process interactive teller machine sessions to include deposits, withdraws, check cashing, etc. with speed and accuracy. Process service requests and responds to inquiries regarding all banking services. Act as back-up to the banking center team for operational and client facing needs when necessary. May require traveling between branches if the need arises. Meet or exceed established sales goals by proactively analyzing client’s needs using effective sales and telephone techniques. Quote Core deposit rates in the appropriate manner Refer banking products to the respective department contacts for follow up. Utilize phone system software with speed and accuracy. Utilize interactive teller system software with speed and accuracy.     Provide features and benefits of all products and services to help consumer match and select the product or service that best meets their needs.   Responsible for researching and resolving client requests promptly. Place follow-up telephone calls to clients as necessary. Completes all required documentation associated with call in a timely manner. Use standard screens, scripts, and procedures to handle callers’ needs effectively and when necessary, go beyond these standard methods to resolve client issues. Navigate a computerized system to address and resolve callers’ issues. Adhere to all applicable laws and regulations governing bank operations, including compliance with MVB Bank’s BSA/AML Policy and Procedures. Live MVB values

EDUCATION & WORK EXPERIENCE

Minimum of 2 years banking experience Strong problem solving and decision-making abilities; able to think analytically Excellent client service and telephone skills Well organized and ability to multi-task Maintain the confidentiality of all client transactions and account information Flexible, able to adapt to change Detail oriented and quality focused Excellent oral and written communication skills Able to work flexible or weekend hours on a rotating basis Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint

BENEFITS AT MVB

MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:

Medical, Dental and Vision Insurance Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) Short- and Long-Term Disability Plan Group Life Insurance 401K Salary Deferral Plan Wellness Program Education & Tuition Expense Reimbursement PTO and Unique Vacation Purchase Program Nationwide Pet Insurance Coverage

#LI-Remote

We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.