Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As our Client Experience Associate, you’ll help new and current Wealth Center customers feel comfortable while they’re making significant financial decisions for their future. You will also ensure the operational soundness of the branch. Your daily responsibilities will be servicing clients, accounting and compliance-related activities. To thrive in this job, you need to have any previous banking experience, including operations and customer service experience.

As our Client Experience Associate you will:

Greet and assist customers who visit the Wealth Center for scheduled appointments and financial transactionsPromote the use of alternative delivery channelsBe the owner of the customer experience within the branch ensuring service excellence and timely resolution of service and operational issuesEnsure all branch activities comply with all applicable regulations, and policiesBe able to perform work you’re proud of since you will be playing a part in helping our customers with their financial needs in the next step in their life’sSupport with retail operational, service, accounting and compliance-related activities within the Wealth CenterManage the completion of branch transactional activitiesEnsure a premium client experience within the Wealth Center channel and work with the Center Manager and the center team to support these efforts

For this role, HSBC targets a fixed pay range between $48,300.00 and $72,500.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.