Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Supports retail operational, service, accounting and compliance-related activities within a Wealth Center. Manages completion of branch transactional activities while supporting client alternative delivery channel alternatives. Ensures a premium client experience within the Wealth Center channel and works with Center Manager and the center team to support these efforts.

As the Client Experience Associate, you will:

Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateralManage the provision of service to branch customers. Identify potential process improvements to ensure achievement of branch performance targetsManage and support the customer experience within the Wealth Center ensuring service excellence and timely resolution of service and operational issuesSupport clients and team members through account opening and maintenance to ensure compliance with all bank Know Your Customer/KYC and operational standardsComplete accounting-related responsibilities for the center including regular cash control activities ATM processing, current transaction system reconciliations, negotiable instruments) and general ledger account maintenance and reconciliationEnsure adherence to established customer interaction standards for every transactionManaging and having overall responsibility for servicing activities within a larger center and the inherent greater volume and complexity of problems and issues in a center of this sizeSupport Center Manager with HSBC internal control standards, compliance, operational risk controls including timely implementation of internal and external audit points together with any issues raised by external regulators.

For this role, HSBC targets a fixed pay range between $55,000.00 to $72,500.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.