The Client Experience Coordinator will support the top client experience and appointment business at The Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brands heritage, prestige, and traditions are upheld. The Client Experience Coordinator must be well-connected in hospitality, fine dining, and New York life.

Key Responsibilities:

Provide highest level of client service Offers luxury services direct to clients and VIC clients, partnering with all functional teams to deliver elevated, bespoke experiences Share appropriate Tiffany and Co. history, product information and servicing offerings Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City Develop and manage high net worth client experiences while visiting The Landmark Manage schedule of multiple private spaces within the Landmark Manages client appointments flowing through our booking platform Booxi and email inbox. Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points. Engages in different networking activities to ensure the chosen vendors/establishments are meeting the brand standards. Partner with Functional Landmark teams Acts as a liaison between client advisors and other departments/stores to fulfill clients needs Partner with Client Experience Manager/Director to set and maintain standards for hosting moments. Support Client Experience Department on an as-need basis Lead internal tours of the Landmark when needed Support training of In-Store client experiences and Tiffany Salon protocols for new employees Support all hospitality and selling events for VIC clientele

Qualifications:

Exceptional Communication skills: verbal and written Proven experience networking in and around New York City Event and catering management Expertise in coordinating car and travel arrangements Creation of detailed itineraries Ability to create memorable bespoke experiences Meticulous attention to detail Organizational and time management skills Entrepreneurial, flexible and independent Possess strong commitment to team environment and collaboration Strong sense of urgency Experience in luxury hospitality industries; restaurant, hotel, retail Multilingual profiles preferred Strong existing relationships with luxury hotels and restaurants both domestically and globally Proven experience working with VIC Clients Demonstrates strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates relevant skills and experience.