At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.  

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.  

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 

As Tiffany Client Experience Manager in the new Flagship Store in Milan Montenapoleone, the role is dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections and inspire our team towards excellence, delivering a seamless client journey and exceptional sales. 

Main Responsibilities: 

Has the ability to perfectly present and behave according to and following the company guidelines, being a true Tiffany brand ambassador  Delivers an excellent/efficient managing of the welcome and the waiting time of our guests following the company guidelines through the Ambassadors support Being someone who is agile, curious, empathetic and client oriented to anticipate and understand client needs Managing the Ambassador team to ensure an excellent and timely service for our guests working in synergy with F&B team  Strong commercial mindset to support the store business while guarantee the best experience for our guests working close with HJ and Retail in store team Support the clienteling strategy beeing the point of contact with Headquarter (CRM and events) identifying potential business opportunities being focus on clienteling KPIs, outreaches campaigns, activations, High Jewelry events, accordingly to the Management Connect with clients and peers by asking strategic questions and establishing lasting relationships  Being able to build awareness of city activities (place to be, restaurants, exhibitions, etc) and major international calendar Consistently deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette  Act as inspiring and trusted role model providing guidance to Ambassadors to collectively exceed objectives and deliver the best client experience; share expertise with peers with generosity Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)  Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference. Inspire clients and peers through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working 

Required Qualifications: 

Minimum 5-7 years of experience in luxury retail environment or client-related experience (e.g., hospitality) Experienced sales and clienteling professional in an omnichannel luxury environment Passion for luxury retail environments; jewelry is a plus Ability to facilitate and present, effectively communicate and influence outcomes​ Thoughtful & service-oriented with knowledge of luxury etiquette  Experienced in deploying retail strategies and clienteling initiatives Digitally-savvy and at ease with omnichannel tools Flexibility to work non-traditional hours, including days, nights, weekends, and holidays Must have authorization to work in the Italy Italian and English knowledge is mandatory, any additional language is an appreciated plus

Preferred Qualifications:

Proficiency in multiple languages add in any specific required languages for your zone A college/university degree

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