At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary 

We’re looking for a Project Manager to join our Client Experience team!

This role aids management in providing training and productivity for our case staff across the firm. Successful candidates will be responsible for areas including, but not limited to, the following:

Responsibilities:

Monitor and enforce compliance of communication to clients while promoting a positive work environment. Review reports and identify people and teams not in compliance for calls scheduled by Kate or other projects. Monitor scheduled call backs to clients. Communicate to Attorneys, staff, and teams not in compliance. Communicate to Clients, if necessary, about cancelled or missed appointments made by Kate or other projects. Identify and facilitate case staff training with internal Learning and Development team about properly logging calls, communication to clients and the call scheduling process. Identify specific topics where additional training and coaching should be done. Communicate and implement firm goals and vision to staff.

Qualification

Bachelor’s degree in business administration or related field or equivalent work experience. 2+ years of paralegal or litigation experience in the social security or personal injury field. Exceptional leadership, time management, facilitation, and organizational skills. Working knowledge of change management principles and performance evaluation processes. Ability to work both independently and in a group setting. Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

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