**Description** Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC,we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share The Client Experience Specialist / Portfolio Manager role is hybrid in nature fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity.Based on the market and client portfolio dynamics, the role can be dedicated to support a group of account managers or lead a portfolio of clients or aligned to a business activity specialization. As our Client Experience Specialist / Portfolio Manager you will: + Anticipate issues and risks and act to mitigate these + Supportlocal client-initiated projects;supportlocal completion of global/regional client-initiated projects + Engage with global/regional counterparts for maintenance request, client queries and escalations + Identify and action red flags before they become client-identified issues + Proactively review client Global Payment Solutions activity to identify opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security etc + Continuously adapt to balance and prioritise different demands while managing requirements from multiple stakeholders + Provide analysis and recommendations to senior management on client focus, attrition, and engagement + Manage projects focused on existing business retention For this role, HSBC targets a pay range between $66,600.00 and $99,900.00 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. **Qualifications** You´ll likely have the following qualifications to succeed in this role: + Proven ability of identifying and meeting customer needs through matching a broad range of products and services + Proven ability to deliver creative and flexible customer solutions + Ability to understand a customer’s business and the fundamentals of running a business + Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances + Analytical Mindset and a love for solving problems + Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks + Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentationsSuperior interpersonal skills and ability to interact and build relationships with internal and external stakeholders + Strong analytical skills + Strong Project Management skills + Experience of working in an International Global Banking environment In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. **Job Field:** Commercial Banking **Primary Location:** North America-United States-New York-Buffalo **Req ID:** 0000L1JQ