Who we are looking for

The Client Implementation Manager will be responsible for ensuring effective coordination and successful  implementation of all stages of the business changes and new business installations for SSGA in Australia.

Reporting to the Head of Investment Operations, managing team of three, you will interact with broad range of internal and external stakeholders, inclusive but not limited to Investment Operations team, Client Relationship Managers, Client Service team, Portfolio Managers, third party Brokers, Custodians, and various service providers, to ensure efficient coordination and timely completion of any business changes and new business implementation events. The role also includes project and continuous improvement of work streams and associated controls.

Why this role is important to us

The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world’s governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

Join us if making your mark in the asset management industry from day one is a challenge you are up for.

What you will be responsible for

As Client Implementation Manager, Vice President, you will

Manage and coordinate processing of all new mandate onboarding and asset transitions across clients managed by SSGA Australia, including but not limited to new mandate installations, ISDA account maintenance, in-specie coordination, client terminations and custody changes.

Drive accountability, maintaining the highest standards of conduct and integrity within the business, while consistently seeking opportunities to minimize risk.  Assist with reviews of new mandates and products to ensure understanding of the inherent risks involved.

Manage project risks, issues, and dependencies, as well as internal and external expectations, acting as an escalation point for workstream issues.

Continuously challenge current processes and controls, to reduce complexity in our processes and operating environment. Seek improvements whereas applicable, to increase efficiency and global consistency.

Develop and maintain mutually beneficial collaborative relationships with all internal and external stakeholders, and counterparties to get the better outcomes.

Lead, inspire and support the Client implementation team, to develop talent and build skilled, versatile, and resilient team.

What we value

These skills will help you succeed in this role

Proven ability and experience managing complex onboarding projects in dynamic, fast-paced environment with critical deadlines. Excellent understanding of portfolio  structures, asset classes, financial instruments, and investment strategies.

Strong communication skills, verbal and written, to be able to communicate effectively in a clear and concise manner with all relevant stakeholders.

Excellent interpersonal skills with ability to negotiate and influence. Confidence to work with senior internal and external stakeholders, as well as clients directly.

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Education & Preferred Qualifications

Relevant degree in Finance, Accounting or Economics.

Experience in Financial Services industry, with a strong technical knowledge and experience with all aspects of client onboarding, transitions, and project coordination, preferably on the Investment Management side. Minimum 10 years of relevant experience required.

About State Street Global Advisors

What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world’s governments, institutions, and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis, and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world’s largest asset managers with more than $4.1 trillion in assets under management (as of December 31, 2023).

Our Mission. At State Street Global Advisors, we are driven by a desire to help our clients creating better outcomes for the world's investors and the people they serve. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other rewards. You will have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We honestly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.

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