Principal Duties/Responsibilities

Utilize excel skills to cross reference data across multiple files Send emails to stakeholders to request data or ask queries Support team with creating client insight reports Utilize AI tool to analyze client open verbatim feedback Assist team with updating Microsoft PBI Follow pipeline for daily tasks Ensure timely completion of tasks with accuracy  Identify gaps in the processes and highlight it to the Line Manager  Provide ideas and suggestions in improving the process & support the documenting of new procedures

Qualifications, Skills, Knowledge & Competencies

Qualifications: Ideal: Must have a Batchelor’s degree or sufficient local level qualifications to support suitability for the role

Skills

Ability to prioritize tasks and meet deadlines.Ability to work independently and on multiple tasks simultaneously.Effective communication skills in English, both verbal and writtenStrong attention to detail 

Knowledge

Knowledge of MS Office suiteAdvanced excel skills requiredClient insights background helpful but not requiredUnderstanding of the Insurance industry helpful but not required

 

Competencies

Good Time management skillsProactive approach to workStrong communication skillsAttention to detailTeam orientated