The Team Leader Role sits within the Citi Commercial Banking Service team. The overall objective of this role is to manage the team, training needs for a portfolio of high-profile clients and serve as single point of contact for receiving and managing client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner. **Responsibilities:** + Provide people management and development responsibilities and ensure team service level standards, training quality and timelines are met + Provide management information system reporting to senior management + Ensure new customers are installed and trained on our suite of products + Thoroughly manage the daily training request queue ensuring all requests are dealt with within the given deadline + Cooperate with internal and external cross-functional partners to deliver a superior training experience that exceeds client expectations + Contribute to short and long-term projects and engage with global partners where necessary to highlight developments and/or improvements to meet client requirements **Qualifications:** + Relevant experience - previous managerial experience preferred + Fluent English speaker + Consistently demonstrate clear and concise written and verbal communication + Deliver high-quality client experience with focus on building client relationships and achieving quality results + Proficient in MS Office (Excel, Word) + Additional languages will be an advantage **We offer:** + Competitive salary connected with annual salary review and discretionary annual performance bonus + Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme) + Hybrid model of work – from modern offices and from home, flexible working hours + Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with + Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed) + Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas + Unlimited development opportunities within Citi global network. + Exposure to a wide range of internal stakeholders as well as to senior management \#LI-EŁ1 ------------------------------------------------------ **Job Family Group:** Customer Service ------------------------------------------------------ **Job Family:** Institutional Client Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.