Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview The Account Manager ensures delivery of exceptional service to Gallagher’s clients proactively managing assigned accounts. How you'll make an impact • Serve as primary contact and relationship manager for assigned Small Group clients, and ensure successful delivery of Gallagher services to those clients throughout the year • Lead all renewal related efforts with assigned clients consistent with Gallagher’s Client Service Cycle and business process flow consistent with Gallagher’s Business Operating Standards • Communicate and recommend resources available within Gallagher to clients where services are of potential value to clients (Retirement, GGB, HR Consulting, Voluntary Benefits, etc.) • Participate in regular team meetings with Small Group team members and act as support for team members when requested by leadership • Work closely with Gallagher Service Center (GSC) team members to execute on renewals and standardized tasks. • Develop, cultivate and maintain positive relationships within the branch, with clients and vendor partners • Resolves any service requests or issues as they arise in a timely and professional manner • Escalate all client relationship or service challenges with leadership to ensure retention objectives are met and maintained. • Utilize all relevant systems and in accordance with workflow guidelines, and maintain accurate and current records in these systems related to client relationships and client service activities • Travel to onsite client meetings as requested/required by the client (approx. 20%-25% travel, primarily local, highest in volume during 4th quarter) • Provide guidance and support to new hires, Account Coordinators, and other team members as requested by leadership or as opportunities present themselves to support or assist • Provide ad hoc communication and administrative support to your team and Hub as needed or requested • Complete training and professional development to gain understanding of the insurance industry landscape, regulations at the state and federal level, Gallagher offerings to clients, and Gallagher’s processes. • Exemplify the highest ethical standards, promote ethical behavior and uphold the Gallagher Way • Travel to onsite client meetings as requested/required by the client (approx. 20%-25% travel) About You Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time. Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues. #LI-TW2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.