Great that you're thinking about a career with BSI!

Purpose of Position

Deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills.

Key Responsibilities & Accountabilities

Ensure that value is added to customers and their business/organization through the delivery of BSI training coursesInform customers of BSI services to their needs during training sessions
Provide delegates with information on how the training - is aligned to the  overall customer journey with BSI
Continually enhance the reputation and perception of BSI through excellent delivery of training courses/solutions and day-to-day interactions with customers and other key stakeholders
Provide feedback to support course development in line with the new course and existing product development processProvide assistance with the design of training solutions. (E.g. classroom, electronic, correspondence, mentoring, coaching)Maintain and enhance appropriate professional qualification status in relevant disciplinesProactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training deliveryTo be a BSI Brand Ambassador.

Key Dimensions

Commercial AwarenessCan articulate to clients the value of using the portfolio of products and services to meet their needs using customer examples of proven valueEngages clients on their wider needs, offering suggestions for other BSI products and solutionsCan qualify sales leads appropriately and pass on to relevant sales teamsUnderstands the revenue impact from activities in which they are engaged / responsibleCustomer FocusAble to interpret and use information about the Customer needs and expectations to solve problems and  add valueIs recognized by the Customer as an industry/sector or market expert; provides thought leadership and drives future development in the customer’s industryIs recognized by their customers and competitors as delivering quality and reliability through the activities and outputs of their peopleOperational DeliveryOrganizes work and executes to BSI’s standard of excellence and takes responsibility for resolving unexpected issuesCan proactively deal with issues through to resolutionAble to communicate effectively with senior audiences, peers, stakeholders and customers to engage, motivate and inspireCapably applies appropriate tools and skills to deliver to BSI’s standard of excellence and to make major improvements based on customer and stakeholder feedbackInputs training course delivery data into the appropriate BSI systems correctly and within the required timeframesDelivers to all compliance requirements and BSI’s standards of excellence.

Knowledge / Skills / Abilities

Ability to coherently deliver training courses across the full spectrum of the delegate profile (boardroom to shop floor)
Knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques.Ability to design and develop training courses and materials to meet specific aimsProven administrative and organizational skills, with the ability to meet deadlines and manage customer expectationsUnderstanding of development processes, training needs analysis and training evaluation techniquesComputer literate with strong abilities in Word, PowerPoint and Excel in particular.Where appropriate, qualified Lead Auditor in relevant disciplines.Extensive travel with the country and sometimes abroad is required as is the ability to spend nights away from homeFull, clean driving license.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.