Client Monitoring Field Staff Specialist - Thibodaux
Conduent
**Job Description:**
**Client Monitoring Field Staff Specialist - Thibodaux**
**Hourly Rate $15/hr**
**Reimbursement for Mileage (Must have your own vehicle and Valid DL)**
**Hours: 8am – 5pm**
**Reimbursement for Mileage**
Join our team of valued members. Assist elderly persons and adults with disabilities living in your area to access community resources and monitor delivery of approved services.
**This position requires travel as you will be making 15 in-home visits (per day) to our clients within an area (Thibodaux and Surrounding) approx. 20-80 miles per day.** You will be reviewing the delivery of approved services. Training will be in Baton Rouge for 1 to 2 days. The completion of your paid training will be remote.
Principal Duties and Responsibilities:
+ Prepare for visits by reviewing current LA Plans of Care and other data on participants in OPTS and LOCS Long Term Care Programs to applicants.
+ Comply with routine participant monitoring in-person visits.
+ Complete Monitoring Checklist, review provider service logs, and time sheets during home visits
+ Document participant changes, outcomes, and any issues or complaints
+ Complete Elder Protective and Adult Protective forms, as needed.
+ Route provider issues to the Provider Monitoring Unit within one business day
+ Report changes in status to the appropriate Client Assessment Specialist within one business day
+ Comply with complaint procedures, escalate, and refer complaints to OAAS for Protective Services according to policy.
+ Participate in Continuous Quality Improvement (CQI) process and training.
Education and Experience
Required:
+ HS Diploma or GED
+ 6 months experience working with older adults or persons with disabilities in health care related services
+ Valid Louisiana driver’s license
+ Current Louisiana automobile insurance
Preferred:
+ Associate degree in health or human services
+ 1 year in health care related services.
+ Knowledge of healthcare, elderly and disabled adult populations preferred.
+ Knowledge of Medicaid preferred.
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