Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Business Segment Overview
Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.
ResponsibilitiesPosition Purpose and Responsibilities
Position Purpose: The Onboarding Associate operates as a resource to the independent contractors (registered representatives), Advisors, clients, and internal departments of StoneX by providing prompt, efficient, and high-quality service. Managing a company's procedures to verify customer identities during account opening, ensuring compliance with regulations by collecting, verifying, and recording necessary identifying information like name, address, date of birth, and government-issued ID. They are also responsible for Advisory account agreements for all signatures and management approvals. Responsible for imaging documents for record retention, checks for any fee issues, processes terminations and rebates. Assist Branches with money and position movements in managed accounts and processing daily request.
Primary duties will include:
Ensures required documentation for customer identification program and new account is obtainedReviews documentation and establishes new accounts for brokerage and advisoryUpdates existing accounts as neededCommunicates with Registered Representatives and back-office personnel at each of our Custodians via e-mail, phone and in-personCompletes assigned projects in a timely mannerEnters data and reviews reportsWorks on an internal onboarding platform with various workflows and custodiansWorks with Registered Representatives to guide them on account opening proceduresMaintains prompt and regular attendance.This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. QualificationsQualifications:
Required:
Proficient in Microsoft Word and ExcelCapability to prioritize and adjust to ever changing rules and regulations
Excellent verbal and written communication skills
Excellent phone etiquette and customer service skills
Preferred:
1+ year work experience in customer service, finance, banking or another business-related field is preferredEducation / Certification Requirements:
Bachelor’s degree in a business-related field (Finance, Economics, Business Admin, etc.) is preferredWorking Environment:
Ability to work in a team environmentAbility to adhere to a strict timeframeAbility to multitask and work in a fast-paced environmentSelf-starter and motivatedMust be authorized to work in the US for any employer Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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