The Client Operations Analyst will work closely with our Client Experience and Operations Teams in a combined effort to locate and retrieve the medical records of patients on behalf of those patients’ health insurance companies. Health Insurance companies run multiple medical chart retrieval projects a year and the Client Operations Analyst will be responsible for analyzing data in a variety of ways that will be used to help us achieve (or surpass) our client’s record retrieval goals. 

 

You will:

Track and report on medical record retrieval projects, clearly communicating project metrics, expectations, trends and expected outcomes  Analyze available data on where medical charts are located throughout Datavant’s extensive network of hospitals and clinics to help our Operations division prioritize where they should try to locate medical charts.  Coordinate with the Client Experience team (including joining calls with clients as needed) to communicate the status of record retrieval projects and ensure our clients have given us all possible data that will help us maximize our performance. 

What you will bring to the table: 

Expertise in conducting and communicating the results of data analysis and advanced capabilities in using analytic tools such as Microsoft Excel and SQL.  Demonstrated competency in problem solving, decision making, and executing against goals and deadlines.

Bonus Points if you have:

Experience working in the healthcare insurance / risk adjustment industry or healthcare/health IT industry preferred, but not required. Experience using Power BI and knowledge of power queries.