Join our team to build your career in a culture that values innovation, creativity and excellence.

As a Client Operations Associate within the Merchant & Third Party Operations – Oversight & Governance functional area, you will play a crucial role in ensuring all Merchants, High Risk Merchants and Third Parties are registered with the Card Brands as per the guidelines. You will also ensure accurate and timely billing and reconciliation for High Risk Merchant and Third Party fees and fines. You will have the opportunity to become an expert in Merchant, Third Party and High risk industry requirements, and will work closely with senior executives to ensure the business is following proper due diligence requirements. Your role will also involve assisting with monthly Quality Reviews and exception reporting to validate accuracy of processes and procedures, ensuring audit readiness.

 

Job responsibilities:

Execute daily on keeping the User Tool system of record platform functional. Access database updates are required frequently to keep the team’s dashboards operational. Upskill on SQL and Snowflake is required for new Card Brand programming requirements such as MasterCard’s Buy Now Pay Later initiative.  Create  Alteryx workflow for  the execution on data transition projects around source changes and card brand programs modifications, such as the BNPL OptOut workflows. In addition, the ability to upskill on new platforms such as Databricks for CARI client relationship data workflows.  Administer, process, and renew Registrations. Updates and maintains submission plan, approvals, pending approvals, and terminations Maintain the integrity of the Registration Central database/SharePoint site for licensing activity, cataloging of all relevant documentation to ensure accuracy and completeness. Maintaining status of requests and safeguarding confidential files Ensures the most accurate, confidential, up-to-date, and timely information is provided throughout the registration process, Monitor Merchant/Third Party existing licenses for upcoming expiration periods in order to action Liaise with Legal department to ensure efficient processing of document reviews for approval with gaming/gambling High Risk industry

 

Required qualifications, capabilities and skills:

Detail-oriented with a high level of accuracy and time management skills Strong and effective skills in problem solving, analytical reasoning and balancing multiple tasks Expertise in the ability to collate, report and reconcile large data sets  A strong interest in, and general understanding of Merchant Services, compliance, quality, operations, legal, & risk  Extremely analytical with superior Excel/Access knowledge Proficient with PowerPoint and developing high quality presentations graphs and analytics Knowledge of electronic payment processing, PCI standards across multiple lines of business, PCI compliance and risk impact analysis, as well as Payment Brand rules

 

Preferred qualifications, capabilities and skills:

College degree, specialized training or equivalent work Excellent interpersonal, written and verbal communication skills with the ability to present  Problem solving, analytical skills and the ability to balance multiple tasks simultaneously are essential Attention to detail and mental concentration are necessary for accurately performing tasks  Ability to prioritize and drive initiatives to completion Outstanding ability to analyze data with keen attention to detail, proactive in anticipating problems and solutions Proven expertise in leveraging Alteryx for data preparation, SQL, Snowflake, Access skillsets, blending, and analytics