Requisition Number: 98412
Client Operations Representative
Location: This is an Onsite opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605
Now is the time to bring your expertise to Client Operations Representative role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.
What to Expect
We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.
We offer all the benefits you expect—health, dental, vision, PTO—plus:
Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents Onsite set-up Group Life Insurance Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
As Client Operations Representative, you will get to:
Work on special projects for clients and sales force as needed. Prioritize and respond to incoming client calls and emails Research technical information on product requests and ensure access to procurement. Responsible for correct and accurate order processing. Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. Ensure contract compliance Request and/or set up new client sold-to’s, bill-to’s, and ship-to’s as needed. Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure correct and accurate order fulfillment Responsible for RMA management, credit re-bills and collections facilitation. Follow through to make sure the replacement order (if applicable) is placed and shipped. Positive interaction with Customer Service /Purchasing on RA/Replacements. Keep sales force informed of any problems and final resolution of issues
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Services Technician Sr., you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
We are looking for Client Operations Representative with:
Bachelor’s Degree in any course preferred College Level Some experience in customer service, operations, and other related experience. Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives Strong written and verbal English communications skills Able to successfully manage multiple priorities Strong commitment to company values and operating principles
Insight at a Glance
Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces™ list 14,000+ engaged teammates Recognized as a Great Place to Work in the year 2022 and 2023 $1.4M+ total charitable contributions in 2023 by Insight globally
We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Founded in 1988 in Tempe, Arizona 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $8.3 billion in revenue in 2020 Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.