Job Reference Number: 24367
Employment Type: Full-Time, Remote
Segment: Dining & Events
Brand: Constellation
The Client Partnership Director (CPD) is responsible for leading, coordinating, and facilitating the company’s account retention efforts. The CPD is assigned Strategic Accounts and is directly responsible for developing the accounts strategy and proactively leading the retention activities. The CPD facilitates the use and implementation of company-wide retention tools and programs.
What you'll be doing: Trains and facilitates the use of comprehensive strategic retention program including tools, processes, and reports for our business partners to leverage Ensure effective utilization of Tegara (Salesforce) by key user groups to capture/leverage data on existing client relationships that will provide critical metrics and dashboards Establish quality metrics and analytics to support our business partners Develop contract extension and renewal strategies to preempt competitive bid situations Provide analysis on rebid/new business turndowns and/or new business gained to capture insights and advance our competitive positioning in the market Facilitates standardized approaches to gauging quality and effectiveness within (segment) existing client portfolio Help business partners establish consistent definitions and identification for contracts at risk Engage with Marketing on client satisfaction surveys along with other opportunities to capture customer feedback and gauge client engagement and satisfaction year-over-year Partner with Operations teams in developing and executing detailed project plans for client issue resolution Support (segment) approach to Annual/Quarterly Report to communicate the value we have delivered, align expectations for future developments and overall strengthen partnerships with clients Provide coaching and training for (segment) managers, focusing on client retention Lead key strategic account rebids and collaborate with Operations and Growth Leaders to ensure the effectiveness of the process What we're looking for:Must-haves:
Bachelor’s degree or equivalent experience 8-10+ years related experience Strong financial and business acumen Superb interpersonal and communication skills (written/verbal) and interpersonal savvy. Able to quickly build relationships (internally and externally) Strategic thinker Polished presenter to senior c-suite executives Travel up to 75%Nice-to-haves:
Experience in more than one food service management market segment. Experience in Corporate Dining, Cultural Centers, Restaurants, and/or Events. Operations experience
Disclaimer: This job description can be revised by management as needed.
Where you'll be working:Remote position in the US. Preference for individual to be based in Eastern US or Central US as secondary.
Our Benefits: Medical (FT Employees) Dental Vision Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity Discount Program Commuter Benefits (Parking and Transit) EAP 401k Sick Time Holiday Pay (9 paid holidays) Tuition Reimbursement (FT Employees) Paid Time Off#LI-SP1
About Elior North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.