Title: Client Program Manager - Gas Job Location:  Northeastern United States, United States Job Term: Full-Time Remote   The Opportunity: Picarro is seeking a  Client Program Manager to support our Gas North America team! Below are the details: Work directly with regional sales account managers Support Sales Directors with expertise and field experience during client’s engagements Pre-Sales technical support, presentations, and tradeshows Support Business Case development Work with sales account managers on RFI and RFP submissions Identify potential adoption hurdles, work with broader Gas team for possible solutions Pilot or service project management Definition of trial objectives in collaboration with Sales and senior management Definition of client’s data deliverables with Sales and senior management Planning and scheduling of data collecting activity with client Planning and scheduling of field work (LISA investigation & Validation) Work with operations to organize pilots, demos, and projects (car, system, ATA carnet, hand-held, etc.) Work with P-Cubed admin to create the software infrastructure as required for deliverables (Pcubed, ESRI, mobile App, Dashboards) Align internal staff & external partners with pilot schedule to ensure timely delivery of results Work with GIS team to define GIS data requirements according to objectives and deliverables Work with GIS team to create GIS boundary according to objectives, deliverables, and client’s requests, and the GIS upload process into Pcubed Pilot/Demo or service project execution & oversight Supervision of data collecting activity Quality control of driving & driver management Kick-Off meeting with client (on-site or remote) Keeping client up to date about pilot progress Align data deliverables with client’s expectations and operational resources – e.g. PS score, emissions threshold Support external partner or execute field operations (LISA investigation) if part of the deliverables Generate final data deliverables in collaboration (in collaboration with data analytics team if required) Create final presentation in collaboration with Sales and senior management. MSA Customer Onboarding (6 to 12 months) Pre-Deployment Phase: Definition of technical requirements with client e.g. vehicle, regulatory Definition of staff requirements for client: Driver (night shift), Analyst, investigator, data analyst, GIS expert, project manager GIS data requirements according to defined objectives and deliverables GIS boundary creation according to objectives, deliverables, and client’s requests Oversight of GIS upload process into P-Cubed Define best practices and initial objectives that should be achieved within the first few months of deployment Organize external resources (e.g. driver, investigator) as required by the client’s operations and business case Plan and schedule the hardware installation onsite or at Picarro premises Plan customer communication regarding support structure between FAE and PM/Customer Deployment Phase (onsite): Manage Installation & Testing of the system into the client’s vehicle Training of customer resources on the various roles and tasks linked to the car’s operation (driver, analyst, investigator) Adoption Phase Frequent deployment calls with the client to ensure a successful starting phase and to capture potential issues at an early stage Develop level 1 support capabilities at the client (or through an external partner) – training to be provided by FAE team Drive early customer strategies, use cases, workflow integration and data consumption/integration needs Support case studies and data requirements for Rate Case and PUC discussions Deliver customer specific workflow procedures Support and deliver data analysis during this phase Manage transition of customer support to Field Operations Client-Scaling Phase (Sales-Farming activities) Identify scaling-up opportunities and support sales with KPI & data analytics to support business growth Implement Picarro use cases and application playbooks – e.g. Advanced leak survey, super emitter program, measurement based emissions inventory Ensure client’s satisfaction and bring up issues with Sales and senior management Ensure data quality meet client’s requirements Support client with KPI analysis and dashboards in order to communicate gaps and issues at an early stage Support the client to streamline processes and further integration of Picarro into client’s software solution (e.g. SAP) Ensure timely remedy of technical issues through internal resources or by developing external partners (training and enabling external engineers for level 2 support by FAE Team) Manage customer GIS/Boundary updates Requirements Bachelor’s degree (advanced degree a plus) in an engineering field of study 5+ years of experience in customer facing roles. 3+ years of field experience/hands-on practice or knowledge of cutting-edge technologies – electronics, mechanical, optical engineering 5+ years of experience handling multiple projects and meeting deadlines. Prior experience in Natural Gas and Energy markets a plus Ability to be a good listener, understanding customer questions and assisting them to find the right solutions. Excellent mind mapping skills, laying down complex processes into simple procedures. Clean, detailed, and clear documentation practitioner. Ability to effectively communicate technical information to non-technical audiences. Excellent oral and written communication skills. Results-oriented team player with a "make it happen" attitude. Versatility, flexibility, and willingness to work with constantly changing priorities. Ability to travel to customer sites, conferences, and other outreach activities. Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy. Required language skills: English and Spanish, full proficiency. This role will also manage customers in Latin America Salary Range & Benefits: $100,000 - $115,000 USD: Your base salary and title will be determined based on the location, experience, qualifications, skills, knowledge, level, and pay of employees in similar positions.   We offer a comprehensive benefits package (USA) including  : Medical, Dental, and Vision insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) plans Life, Short-Term Disability, and Long-Term Disability Insurance Paid Time Off and Paid Holidays Employee Referral Program 401K  Social events (summer picnic, holiday party, team lunches, etc.) On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.)   About Picarro: We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.   All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability. Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.   If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Picarro, Inc. at disabilityassistance@picarro.com for assistance.   #LI-REMOTE