SUMMARY:
Responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving/log-in to successfully intake and manage the clients' work.   ESSENTIAL FUNCTIONS: Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information. Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up. Directs client calls and requests to the appropriate project manager for follow-up. Schedules and enters bottle orders into the container order system based on the client's sample needs. Reviews login dashboard and updates information and confirmations as necessary. Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management. Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:   Education and Experience: Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.   Required Knowledge and Skills Required Knowledge: Principles, practices, and techniques of customer service. Computer applications and systems related to the work. Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained. Correct business English, including spelling, grammar, and punctuation.   Required Skills: Performing and providing professional-level customer service in a variety of markets. Training others in policies and procedures related to the work. Preparing functionals reports, correspondence, and other written materials. Using initiative and independent judgment within established organizational and department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.   WORKING ENVIRONMENT:
Work is performed in an office setting.