Client Relations Manager Share by Email Share on LinkedIn Share on X (http://www.x.com/intent/post?url=https%3A%2F%2Fcareers.learningcaregroup.com%2Fsearch%2Fjobdetails%2Fx%2Fa42e2a0d-484c-462d-b067-ac88cb63fa19%3Futm\_campaign%3Dss\_tw) Share on Facebook Apply (https://ejql.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/190409/apply/email) + Brand: Learning Care Group, Inc. + Location: 21333 Haggerty Rd Novi, MI + Requisition ID: 190409 + Date Posted: 12/9/2024 Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for: + You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more. + You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off. + You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program. + You want recognition. We provide a positive, fun workplace where employees are appreciated. Responsible for developing establishing and maintaining extraordinary high-quality relationships with corporate clients and strategic partners. They will ensure high quality customer service and proactive work to further penetrate the client’s business with a focus on organic growth of the account. The successful Manager will play a vital role in supporting the marketing, operations, and partnership team in ensuring the retention and growth of business with the company’s most strategic clients. Essential Functions: + Ensure retention, satisfaction, and delivery of incremental revenue from expanded relationships within assigned client base. + Maintain and grow our relationship with non-profit pipeline providers to maintain a healthy flow of candidates for Pathways Learning Academy locations. + Prepare for and conduct regular, recurring (weekly, biweekly, monthly, quarterly, etc.) client conference calls, meetings, and presentations to discuss key success metrics. + Perform financial and accounting review in partnership with accounting team – review includes budgeting, invoicing and at least annual reviews of center P&Ls and client reporting. + Triage issues or client concerns and resolve or escalate appropriately. + Ensure Learning Care Group meets contractual terms with the client, proactively prepare for contract renewals and meets all client reporting needs. + Lead internal parties in the overall client renewal process and negotiate existing contracts within an agreed upon framework. + Build client references and uncover client success stories to share with the sales team that will enhance our go-to-market value proposition and build a solid referral network + Develop and maintain in-depth product knowledge and expertise regarding all Learning Care Group Managed Care Solutions, with emphasis on employer sponsored onsite/near site centers. + Provide consultation on the suite of services offered by Learning Care Group including (but not limited to) employer-sponsored onsite/near site childcare, corporate partnership programs, and other early childhood education and care services. + Participate in closing process for both new and existing sales opportunities and actively contribute to contract negotiations. Supervisory Responsibilities: None. Minimum Job Qualifications: + High School Diploma with some college courses required. + Bachelor’s degree preferred. + Minimum of 4 years of client relationship experience required. + Experience with Salesforce or other CRM preferred. + Knowledge of childcare industry or related experience preferred, but not required. Other Skills and Abilities Qualifications: + Excellent customer service skills with both internal and external customers. + Capable of working with frequent interruptions and changing priorities. + Effective communication skills, written, verbal and interpersonal. + Proficient time management, organizational skills, and ability to meet established deadlines. + Experienced in organic client growth and contract renewals. + Understanding of life cycle of an outsourced service contract and the necessary steps leading up to renewal that will increase probability of being renewed. + A background working on custom RFPs under tight deadlines preferred. Effective written and spoken communication skills, including strong presentation skills, are absolutely necessary for this role. + Able to work independently and be flexible in assignment and work hours required. + Proficient at handling difficult client negotiations and human relations issues with professionalism, respect and a high level of confidentiality when required + Strong working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Project. Compensation and Benefits: + Compensation based on position, education and experience. Bi-weekly paid. + $95,000-100,000 base salary. + This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance. + Health and Wellness Benefits + Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection. + Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company. + Employee perks/discounts + Education assistance including tuition reimbursement + Childcare discount available to all employees + Corporate partner Discounts + This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act. + Applications accepted through 12/23/24. Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.