The Client Relations Managing Senior Director will effectively manage ongoing relationships with Healthcare employer-sponsored contracts across the country. The focus of this position will be to provide excellence in customer service resulting in client success and retention as well as the ability to get above-the-line contacts within our client base. This role will function as a leader and mentor to the Healthcare CR Directors (& Sr. Directors) on the team and as needed, train new members on healthcare updates. This role requires strategic guidance and will be growth and retention focused. The Client Relations Managing Senior Director will be based either in home office (remote) or regional office (Newton, MA Headquarters or Denver, CO office) if within proximity.

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

What you will be doing:

Manage Sr. Directors and Director(s) who will be responsible for up to all of the EdAssist Healthcare clients and future clients.

Manage team to exceed growth plans while supporting the company’s retention and expansion objectives.

Serve as a senior representative of EdAssist Client Relations team and extend responsibilities to serve on committees, handle special projects and represent BH/EdAssist at various functions, conferences and events.

Ensuring the optimum maintenance of all Healthcare clients contracts and renewals.

Proactively and responsively develop consistent, successful customer service with senior level sponsors to maximize client success, retention and loyalty and to ensure compelling client testimonials and endorsements.

Renewing and negotiating client contracts to optimize company’s financial return and contract terms.

Ensuring clients experience the maximum return on their child care investment and view Bright Horizons as their strategic partner for all child care work/life –related issues.

Responding to client requests and serving as an escalation point for senior leaders at each client.

Supporting operations in the development of new programs for clients, including budget development, developing presentations, contract negotiations and general support.

Manage your client base with a goal to streamline, innovate and use technology and systems effectively scale throughout the organization

Ability to travel a minimum of 1-2’s a month (possibly more during Business Review season)

The Client Relations Managing Senior Director will be based either in home office (remote) or regional office (Newton, MA Headquarters or Denver, CO office).

What we hope you bring to this role:

Bachelor's Degree required

5 years of experience in Director or similar role required

Client Relations experience with Health Systems or Hospitals preferred

Healthcare experience strongly preferred

Understanding of healthcare organization's needs on an ongoing basis

Must have related business experience which includes managing a budget and strong analytical, organizational, management and decision making skills.

Strong relationship management skills.

Experience interacting with Executive levels internally as well as externally.

Ability to work well in a collaborative environment.

Provides expertise in a wide variety of areas. The ability to anticipate and solve complex business problems is essential.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation Range:

The annual salary range for this role is: $150,000 - $160,000 annually

Compensation Range: $150,000 - $160,000

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.