Job Description

As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client’s new purchase.

Here’s why you’ll love it here! – We offer an excellent benefits package to our full-time Team Members that include:

Hourly Pay: $33.65 per hour
Medical, Dental, and Vision insurance from Day One
Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

Assures new owners understand their paperwork and contracts
Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently 
Provides Notary services for guests/new owners, in addition to presenting all other legal documents, in order to complete the contract
Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication
Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions. Follows all quality assurance directives and SOPs
Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service.  Exhibits professionalism in actions and appearance.