What will I be doing?
As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client’s new purchase.
Here’s why you’ll love it here! – We offer an excellent benefits package to our full-time Team Members that include:
Hourly Pay: $33.65 per hour Medical, Dental, and Vision insurance from Day One Daily Pay* Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program – enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities and more!
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
Assist new owners with making their reservations and assuring they have all information to feel comfortable with their purchase by using their expertise in product understanding and document knowledge. Provide Notary services for Guests/new owners, in addition to presenting all other legal documents, in order to complete the contract. Follow up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication. Lead the customer follow-up process by acquiring any vital (missing/incomplete) documentation or funds as needed to close transactions. Follow all quality assurance directives and SOPs. Handle pending contracts, contracts in suspense and aging reports to achieve retention/compliance targets. Follow up with any Club Owner service inquiries and partner with Sales team to improve guest/owner experience to accurately update all open files. Provide professional and courteous service to all new clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibit professionalism in actions and appearance. Manage client relationships and provides quality servicing for Hilton Grand Vacations Club Members from the date of purchase to membership account establishment. Communicates effectively with management for problem resolution. Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership and handle product “lifestyle memberships” between owners and institutions. Additional duties assigned by Management, as needed, to further business objectives.