Position Description:
The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors each program recipient’s ability to manage their program, and provides customer service.
Essential Duties and Responsibilities:
Maintains the confidentiality of program participantsCompletes the consumer admissions/intakes as directed by the management teamCompletes quarterly customer service callsAttends consumer service planning meetings as instructed by the Account Manager or Operations LeaderEnsures consumer hours are authorized by the Regional Center and communicated to the consumer and consumer directed workerManages referrals by maintaining communication with consumers and Service Coordinators throughout the processProvides timely updates to Service Coordinators as directed by the Account Manager or Office Operations LeaderMaintains the consumer recordAssists the Field Support Team with contacting employees regarding annual worker requirementsAssists the Field Support team with onboarding preferred respite providers by making connect calls, and tracking candidates in the funnelAssists the office operations team with time reporting issues and concernsPerforms all procedures in an accurate and timely manner as directed by the management teamNotifies the Operations Leader and Regional Center Service Coordinator of any concerns relating to each consumer including allegations of fraud, misuse of services and/or other relevant issuesAdheres to the standards, regulations, and procedures of the company, State Department of Developmental Services, and the Federal governmentRepresents the company with a positive image at all timesDemonstrates flexibility and adaptability in meeting the needs of participantsAttends all required trainings and in-service programsProvides the highest level of customer service to program participants, vendors, and individual entitiesConsistently models the company’s philosophy of customer service and compliancePerforms other duties as assigned/necessaryMinimum Requirements:
High School degree or equivalent required, some completed college coursework preferredMust meet all federal, state, and local requirementsProficiency in MS Office, Internet, and emailMust be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environmentMust be organized, detail oriented, and have exceptional planning and problem solving skillsStrong interpersonal, verbal and written communication skillsFluency in Spanish preferredCompliance & Ethics Expectations:
Participates and successfully completes the company’s compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirementsSets an example for other employees regarding how the Company’s Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team membersReports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violationsPromotes an environment in which other employees are encouraged to report potential violationsAs appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance complianceWage/Salary Information:$23 - $27 per hour, Plus quarterly bonus potential.Maxim Benefits:
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Health and Wellness
\t\t\t\t\t\t\t\tMedical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program \t\t\t\t\t\t\t
Retirement and Financial Security:
\t\t\t\t\t\t\t\tEmployee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits \t\t\t\t\t\t\t
Lifestyle Benefits:
\t\t\t\t\t\t\t\tPaid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program \t\t\t\t\t\t\t