Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job DescriptionEssential Duties and Responsibilities:
Regular attendance and punctuality
Time Flexibility
Collect samples from on-site drop box
Unpack and packs shipments and document receipt of sample
Organize and record samples
Data entry into LIMS
Maintenance of the department and lab, including stocking supplies and housekeeping
Quick hone and email correspondence with clients
Review analytical reports quickly and accurately
Scan and send out reports in a timely manner
Assist with customer services
Handle interactions with walk-in clients
Conduct all activities in a safe and efficient manner
Perform other duties as assigned
Account Maintenance
Follow up calls and visits with clientsSubmits client complaints and participates in corrective action/follow-up as neededCommunicates client issues / complaints to salesFollows up on client requestsSupports the follow up of quotes / bids for tracking purposesForwards opportunities and leads to salesForecasts upcoming workAsks for the next opportunityQualificationsEducation/Experience (BMQ):
Minimum 2-3 years client relationship or customer service experienceHigh school diploma or equivalent, further education in biological or chemical science preferredExperience in a fast pace work environmentLab experience and exposure to environmental industry preferred.Ability and/or Skills (BMQ):
Strong communication and written skills Strong computer knowledge, organizational, and problem-solving skillsAbility to work independently and as part of a team, self-motivated, adaptable, and a positive and high energy attitudeHandle moderate stress in a fast-paced environmentDetail orientedAdditional InformationThis role will be a full time role, first shift (8:30 AM - 5:00 PM) Monday - Friday, with mandatory OT as needed.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.