Adecco is assisting a client in recruiting for Client Resolution Specialist in Akron NY _._ This is a full time, long term, temp to hire, opportunity with starting pay at $18.00 hourly. Must be able to work Monday- Friday 8am – 4:30pm. Responsibilities for this Client Resolution job include: + Provide timely feedback to the company regarding service failures or customer concerns. + Confer with customer via telephone and/email to solve the client’s concern. + Work with other departments to solve the issue. + Work with shipping carriers on getting packages re-routed, filing claims & etc. + Process remake order if needed. + Sort through damaged/mis-printed items to see if there are any good pieces. + Collaborate with internal teams to ensure that customer expectations are exceeded. + Keep records of customer interactions, record details of inquiries, or comments, as well as actions taken. + Processing orders following order flow instruction. + QC on certain products as assigned. + Other duties as assigned. Qualifications: + High School Diploma or equivalent + Proficient with Microsoft Outlook, Teams and Microsoft Excel + Experience working with UPS, and FedEx + 1-3 years of Customer Service/Sales experience + Knowledge of Microsoft Word, Outlook and Excel. + Must be able to communicate with customers while sounding clear and professional. + Ability to multitask. Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment. Click on Apply Now to be considered for this Customer Service job in Buffalo NY, or any related opportunities with Adecco. **Pay Details:** $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance