At J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers ‘needs.

As a Client Service Account Manager within our Global Corporate Bank, you will be the primary point of contact for our clients' day-to-day treasury operations. You will manage a portfolio of key Wholesale Payment clients, ensuring all service-related tasks are completed promptly and efficiently. You will partner with our Sales, Product, Operations, Technology, Risk, and Compliance teams to deliver service excellence. You will also monitor the overall health of client relationships, facilitating regular discussions with Sales and the Global Corporate Bank. Your role is crucial in maintaining our quality standards and promoting internal coordination.

 

Job responsibilities

 

Take ownership for problems and escalate to ensure timely resolution whilst leading internally through to resolution. Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction. Identifies and addresses product/service gaps and development opportunities, recommends and participates in product enhancements and service delivery plans. Partners with Sales on daily basis to deliver service excellence. Convey complex ideas and client issues with confidence analyzing client behavior and trends to propose service efficiencies. Adheres 100% to service case tracking guidelines and ensures client's compliance with risk policies/practices and educates clients on new legal/ regulatory/ cyber changes.

 

Required qualifications, skills and capabilities

 

Minimum of 3+ years of relevant industry and/or functional experience.  Bachelor’s degree required. Fluent in English written/verbal is a must. Good understanding of financial system. Good presentation skills. Excellent interpersonal skills coupled with an ability to use sound judgement to prioritize and act with sense of urgency when required.

 

Preferred qualifications, skills and capabilities

 

Excellent communication skills and ability to effectively partner with internal colleagues and external clients. Use of technical knowledge and client product to produce value-added solutions meeting business objectives Proficiency in business applications,Microsoft Word, Excel, and PowerPoint with strong Data Analytic skills. Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and being flexible with working hours when business needs arise.