J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets, and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.

As a Client Service Relationship Manager within Commercial and Investment Banking, you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients. You will act as a key advisor to the client, providing advice and consultation on decision making. 

Job responsibilities

Document and maintain a comprehensive inventory of clients’ business activities with the bank Advise clients on and assist with account maintenance activities including signer updates, and board resolution changes Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction. Identify and address product/service gaps and development opportunities, leveraging the full array of Payments product capabilities to proactively suggest enhancements to the client’s product line-up. Partner with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client.  Use product knowledge to recommend and participate in product enhancements and service delivery plans.  Meet with clients on a periodic basis remotely to continuously stay appraised of client’s needs and temperature.  Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency.  Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience.  Adhere to and ensure client's compliance with risk policies/practices and educates clients on risk/legal requirements. 

Required qualifications, capabilities and skills 

Minimum of 3+ years of relevant client service experience Understanding of core Payments product sets Ability to present oral and written communication in an organized, clear, and confident manner.  Manages time effectively in a fast-paced environment; demonstrating ability to balance competing priorities and deliver on commitments Applies sound judgment during the decision-making process; evaluates risk factors. Ability to partner with regional/global stakeholders Flexibility to support adjustments to work schedule within the APAC shift

Preferred qualifications, capabilities and skills 

Ability to present information clearly and concisely in Mandarin/Cantonese is a plus.