If you're a self-starter with good collaboration skills and a passion for client service, then you've found the right team!

As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of eCommerce and Fintech clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

Act as key advisor to the client, providing advice/consultation on decision makingAct as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfactionAct as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issuesConvey complex ideas and client issues with confidenceIdentify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilitiesAdhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changesAdvocate for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management and Operations

 

Required qualifications, skills and capabilities:

Minimum of 7+ years of relevant industry and/or client service experienceAdvanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactionsTechnical knowledge/comprehension to recommend value-added solutions for clients and partnersExcellent communication, collaboration, presentation, negotiation and consultative skillsManages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments, does not require close supervisionAbility to lead complex issues, engage appropriate business and external partners and influence at all levels; with ability to assess the big picture in complex situations

Preferred qualifications, skills and capabilities:

Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host