Join our team as a Client Service Account Manager where you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients.

As a Client Service Account Manager, within the Financial Institutions Group Service team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

Act as an advisor and proactive partner to the client, providing advice/consultation on decision making Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues Convey complex ideas and client issues with confidence Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities and skills: 

5+ years of relevant industry and/or functional experience Technical knowledge/comprehension to recommend value-added solutions for clients and partners Ability to present oral and written communication in an organized, clear and confident manner Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments Ability to effectively partner with internal colleagues and external clients Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

Preferred qualifications, capabilities and skills: 

Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions